Terms of sale

These terms apply to everything you buy in the Tycoonery app: gems, No Ads and the boosts in the shop. Tycoonery is published by:

For questions about a purchase, start on our support page. It answers most questions and shows how to reach us.

Gems, No Ads and boosts are virtual items. Buying one gives you a personal right to use it in Tycoonery. They have no cash value and cannot be exchanged for money, sold or moved to another player.

You also earn gems by playing. Bought gems are always spent before earned ones. This lets us tell how many of your bought gems are still unused.

An item is delivered as soon as Google Play confirms the payment. If a purchase did not arrive, tap Restore purchases in the app's settings.

Gems, No Ads and gem packs are bought with real money at the price Google Play shows for your country, including any taxes. Payment is handled by Google Play; Google's terms of service apply to it. We never see your payment details.

If you live in the European Union or the European Economic Area and buy as a consumer, the law gives you 14 days from the purchase to withdraw from it.

No Ads and boosts take effect as soon as you buy them. When buying, you agree that delivery starts within the withdrawal period, and you acknowledge that you lose your right of withdrawal once the item is delivered.

Gems you have not used can be withdrawn from within 14 days of the purchase. Contact us through the support page with your Player ID and the order number from Google Play. We refund the price of the unused gems and remove them from your balance. Gems already spent cannot be returned.

Within 48 hours of a purchase you can ask Google Play for a refund yourself. Google decides on these requests: see Google Play's refund help.

After 48 hours, contact us through the support page. We refund what the law or section 04 requires, and a purchase that did not work through a fault of ours. Spent gems and items already used are not refunded otherwise.

When Google refunds a purchase, or your bank reverses the payment, the purchase is undone in the game too:

• Its gems are taken off your balance, even if you have spent them. Your balance can then drop below zero.
• While your balance is below zero you cannot spend gems. Gems you earn by playing pay the difference off first.
• No Ads or a boost bought with that purchase is withdrawn.

If purchases are refunded or reversed again and again, we may exclude a player from purchases. If you think a correction is wrong, contact us through the support page with your Player ID.

These terms are governed by the law of Austria. If you buy as a consumer, you keep the protection of the mandatory consumer law of the country where you live.

We update these terms when the app or the law changes. A purchase is governed by the version published at this address when you made it.